Overview
What is vPBX ?
vPBX is a virtual call center empowered by VoIP technology. Transferring the entire calling process (inbound/outbound calls) over the Internet allows businesses of any size to move smoothly toward the remote era of operations and maximize their office-based capacities.
Benefits
Reap all the Benefits of vPBX
- Low fixed cost, starting from €50/year.
- No need for upfront investment in IT infrastructure.
- No hardware is required.
- Low call charges for domestic and international calls (when combined with our VoIP telephony services).
- Low maintenance cost & free Support.
- A compatible device & internet connection are all that is required, and your business call center operates from anywhere.
- Enter your business in the age of remote work; Present an integrated communication experience to your employees and customers.
- Scale the modulus vPBX to suit your needs at no extra cost.
- Spare yourself from the complex wiring of outdated PBX systems.
- vPBX is compatible with the devices of your choice (laptops, smartphones, tablets, VoIP devices).
- Make your own choices (no vendor or system lock-in).
Features
The Essentials of a Cloud Call Center
modulus vPBX integrates all the features defining the concept of the “Modern Cloud Call Center.” Most important? These are coming with no need for significant upfront investments in IT infrastructure and equipment.
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Interactive Voice Response
Voice Gateway with menu options for the subsequent routing of each call to the appropriate destinations.
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Ring Groups
Groups of devices receiving the same calls simultaneously or according to priority policy (e.g., Ring Group: Commercial Department).
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Queues
Priority queues for serving a large volume of calls by a small number of agents.
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Time Conditions
Different call handling depends on time and day. Preset options for holidays.
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Welcome Messages
Set the desirable welcoming announcement for your incoming calls (e.g., Welcome to modulus).
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Conferences
Teleconference service for three or more participants with optional PIN protection.
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Voicemail to E-mail
Receive voicemail messages as an attached mp3 audio file to an e-mail.
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DIDS
All network subscribers can call public phone numbers to converse with a destination in your center.
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Virtual Extensions
Virtual extensions are 3- or 4-digits numbers used for internal (vPBX) communication.
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PSTN Destinations
Include an external destination (e.g., a mobile connection) in your virtual call center.
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Direct Inward System Access
Use your call center even when you cannot access the Internet.
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Group Pick-Up
Colleagues within the same ring group, e.g., Customer Support Group, can answer any call their group receives by dialing «*0» if their colleagues do not pick up the calls.
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Direct Pickup
Pick up a call intended for a colleague by dialing «0» accompanied by the ringing device’s extension number(e.g., *311).
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Fax to E-mail
Receive incoming fax messages as PDF attachments to a preset e-mail address.
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E-mail to Fax
This feature relieves you from the need for a fax machine. Outgoing faxes are sent via e-mail as PDF attachments.
use cases
vPBX’s Applications
Take Your Enterprise-Grade Communication to New Heights
Whether you wish to enhance your remote capabilities and boost your global reach or need an innovative call center (free of infrastructure), modulus vPBX meets your need by serving a variety of customizable features.
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Global Reach
vPBX
Combine our vPBX and VoIP telephony services to ensure constant business availability and affordable global reach from any device and location.
Read More -
Remote Powers
vPBX
Get a complete, cloud-based call center solution that is fully equipped for remote work and requires no additional infrastructure.
Read More -
Call Centers
vPBX
Obtain a modern business phone system with advanced call center features and integration opportunities, that is both flexible and scalable, for your small or medium-sized business.
Read More
vPBX goes hand in hand with VoIP telephony.
Reduce your telephony costs, enjoy the lowest call charges, and get numbers initially originated in almost any country.
Solutions
Equipment
To use our virtual call center, you need to subscribe to the modulus vPBX service, have an internet connection, and get compatible devices, which connect to your local home or business computer network instead of a phone line.
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IP Phone Device
for indoor wireless communication.
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DECT IP Wireless Phone
for indoor wireless communication.
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Portable Wi-Fi Phone Device
for wireless communication on premises with Wi-Fi coverage.
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Fax machine or T.38 software
to send and receive faxes without using an analog gateway.
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Digital PRI / BRI Circuit Gateway
to connect conventional TDM technology call centers.
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Analog FXS / FXO Circuit Gateway
to use simple analog devices or fax machines.
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Application on Smartphone / Tablet
to have a fixed line wherever a 4G/5G or Wi-Fi network is available.
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Software on P/C
for zero acquisition costs and special applications (e.g., call center).
Choose your
vPBX plan now
We offer a wide range of options for all your needs.
